FAQ for Clinicians
What brace do you suggest for knee osteoarthritis?
Evoke has been designed for patients who suffer from OA (mild to severe osteoarthritis), torn meniscus, or for people requiring load reduction and redistribution.
What brace do you suggest for ligament deficient knees?
Provoke has been designed for patients who suffer from crossed ligaments (Torn ACL, MCL, LCL), torn medicus or knee instability
What is the weight of an average Evoke™ knee brace?
The weight is around 8.5 oz. This is around 50% lighter than the average OA double upright hinged knee braces on the market.
What is the weight of an average Provoke™ knee brace?
The weight is around 11.5 oz This is around 40% lighter than the average ligament double upright hinged knee braces on the market.
How to become a healthcare provider for OssKin products?
To become a certified OssKin provider, you can request a 1-hour online virtual training with our experts. To get started, please book a 5-min call with our sales team.
Note: For US-based orthotists with ABC accreditation, you will obtain 1 scientific CEU at the end of the training.
Who is my local sales representative?
Contact Contact Customer Service at 1-888-308-7978 or email info@osskin.com.
How can I track my order?
Call our Customer Service at 1-888-308-7978 or contact us at production@osskin.com with the patient’s full name for the order and a request for tracking or estimated time of delivery (ETD).
What is the average turnaround time to receive a knee brace from OssKin?
It will take approximately 12 business days (excluding holidays).
What is the HCPCS Code for OssKin’s knee braces: (for USA providers only)
- Evoke: Suggested L-Code L1846
- Provoke: Suggested L-Code L1846
What is the weight limit on the devices?
Our braces are made to handle up to 400lbs (181.4kg).
My patient recently had a full knee replacement, what is the recommended brace?
We recommend fitting your patient with an Evoke™ brace, as it provides unloading and stabilization.
What kind of digital scanners are recommended?
Our recommendation is to use either of these options: iPhone/iPad, TechMed BodyScanner, Insignia or Vorum.
Do you ship outside of Canada?
Generally we can ship anywhere, depending on the situation. Email production@osskin.com to determine if your case fills our criteria.
How much do the braces cost for my clinic?
In this specific scenario, we recommend contacting your area representative to get a definitive answer. If you’re unsure who your representative is, please reach out to info@osskin.com with your location, and we’ll get you in touch.
How do I order replacement parts for my patients?
For Canadian clinics:
Please fill out the replacement parts order form and send to OrtoPed.
USA and part of the Hanger network:
Fill out the replacement parts order form using the product codes in the form, and submit the form via HangerDirect and email the same order form to production@osskin.com.
USA and not part of the Hanger network:
Please fill out the replacement parts order form and send to production@osskin.com.
What kind of brace do you recommend for someone with a hyper extension of the knee, post quad repair and a recent total knee replacement?
In this particular scenario, we recommend the Provoke™ PCL/CI.
Is the Evoke™ OA knee brace PDAC approved? If so, what coding is recommended for this brace?
This applies only for USA.
The suggest coding is: L-Code 1846, which does not require PDAC approval.
What should I do if I want to send a fiberglass cast?
Please don’t send a fiberglass cast.
The reason being is that there may be a high likelihood that it may shatter or get lost during transit. Our recommendation would be to scan the cast with the landmarks clearly placed.
